Refund policy

At CleanElite, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money Back Guarantee.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, in accordance with this policy.

 

Eligibility for Returns

To be eligible for a return:

  • Your return request must be submitted within 30 days of receiving your order.
  • The item must be returned in its original packaging and in good condition where reasonably possible.
  • Proof of purchase must be provided.
  • If your return relates to a fault, defect or performance issue, we may request photos or a short video to help assess the issue before authorising a return, replacement or refund.
  • Products that have been intentionally modified, disassembled or tampered with (including opening or unscrewing the motor housing) are not eligible for a refund or replacement unless required under Australian Consumer Law.

Returns that do not meet these requirements may not be accepted.

 

How to Start a Return

To request a return, please email hi@cleanelite.com.au with:

  • Your order number.
  • The reason for your return.

If your return is approved, we'll provide instructions on how and where to send your item.

Please do not return products without first obtaining return authorisation, as unauthorised returns may not be accepted.

Please allow 1–3 business days for our team to respond.

 

Return Shipping

Change of Mind Returns

If you no longer wish to keep your order or the product is no longer suitable for your needs, you may request a return within 30 days.

For approved change-of-mind returns:

  • Customers are responsible for all return shipping costs.
  • Original shipping charges and any Priority Dispatch fees are non-refundable.
  • Refunds are processed once the returned item has been received.

 

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, or you receive an incorrect product, please contact us as soon as possible.

Where a return is required, CleanElite will cover applicable return shipping costs in accordance with Australian Consumer Law.

Depending on the circumstances, we may request photos or a short video to assess the issue before arranging a repair, replacement or refund.

 

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If you believe your item is faulty, damaged or incorrect, contact us promptly at hi@cleanelite.com.au so we can resolve the issue as quickly as possible.

Where appropriate, we may request photos or a video to assist with assessing the issue before determining the appropriate resolution.

 

Shipping & Delivery

We aim to dispatch all orders as quickly as possible.

Any Priority Dispatch upgrade relates only to the speed at which your order is processed and dispatched from our warehouse.

Once dispatched, delivery is managed by our third-party courier partners. Delivery timeframes displayed on our website are estimates only and are not guaranteed.

CleanElite is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, transport disruptions, customs processing or periods of high shipping demand.

Delivery delays alone do not entitle customers to a cancellation, refund or replacement.

 

Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once an order has been dispatched, it cannot be cancelled. If you no longer require your order after delivery, you may request a return in accordance with this policy.

 

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order has already been dispatched, we are unable to amend the delivery address.

If a parcel is returned due to an incorrect, incomplete or undeliverable address provided by the customer, additional shipping charges may apply before the order can be resent.


Refused or Unclaimed Deliveries

If a parcel is refused or remains unclaimed and is returned to us, any original shipping charges, return shipping costs and any applicable handling fees may be deducted from any eligible refund where permitted by law.

 

Non-Returnable Items

The following items cannot be returned unless required under Australian Consumer Law:

  • Gift cards.
  • Final sale or clearance items.
  • Products identified as non-returnable at the time of purchase.

 

Bundle Returns

If one item from a bundle is returned, the order will no longer qualify for the bundle discount. Any refund will be adjusted to reflect the individual purchase price of the products retained.

 

Exchanges

If you would like a different item, we recommend requesting an approved return and placing a new order.

 

Refunds

Once your returned item has been received and assessed, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

For change-of-mind returns, original shipping charges, Priority Dispatch fees and return shipping costs are non-refundable.

 

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

You are entitled to a repair, replacement or refund where required by law, including where goods have a major failure or fail to meet the consumer guarantees provided under the Australian Consumer Law.