Return & Refund Policy

At CleanElite, we want you to love your purchase. If you're not completely satisfied, we offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

 

Eligibility for Returns

To be eligible for a return, your item must:

• Be returned within 30 days of receiving your order.

• Be in its original packaging.

• Include proof of purchase.

• Not have been tampered with, opened, modified or disassembled (including unscrewing or opening the motor).

• Be accompanied by a video showing the product switched on if your return relates to a fault or performance issue.

Returns that do not meet these requirements may not be accepted.

 

How to Start a Return

To request a return, please email hi@cleanelite.com.au.

If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your item.

Please do not send items back without first obtaining return authorisation, as unauthorised returns will not be accepted.

Please allow 1–4 business days for us to respond to your return request.

 

Return Shipping

If your return is approved, we will provide a prepaid return shipping label valued at $15.

Items returned without prior approval will not be accepted.

 

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective or incorrect item, please contact us immediately at hi@cleanelite.com.au so we can resolve the issue as quickly as possible.

Please note that if the product has been tampered with, including by unscrewing or opening the motor, it will no longer be eligible for a refund, replacement or return.

Shipping & Delivery

We aim to dispatch all orders as quickly as possible. Any Priority Dispatch upgrade applies to the speed at which your order is processed and dispatched from our warehouse.

Once your order has been dispatched, delivery is handled by our third-party courier partners. Delivery timeframes displayed on our website are estimates only and are not guaranteed.

While we work closely with our courier partners, CleanElite cannot control courier operations or delivery delays caused by factors outside our reasonable control, including but not limited to weather events, transport disruptions, high shipping volumes, customs processing, or courier network delays.

Delivery delays alone do not entitle a customer to a refund, replacement or cancellation.

 

Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. If you no longer require the item after it has been delivered, you may request a return in accordance with this Return & Refund Policy.

 

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

If an order has already been dispatched, we are unable to amend the delivery address.

If a parcel is returned to us because of an incorrect, incomplete or undeliverable address provided by the customer, additional shipping charges may apply to resend the order.

 

Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect their parcel and it is returned to us by the courier, any original shipping costs, return shipping costs and applicable handling fees may be deducted from any eligible refund, where permitted by law.

 

Non-Returnable Items

The following items are not eligible for return:

• Gift cards.

• Clearance or final sale items (unless required under Australian Consumer Law).

 

Exchanges

If you would like a different item, the quickest option is to return your original purchase (once approved) and place a new order.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your financial institution may require additional time to process and post the refund.

Original shipping charges, Priority Dispatch fees and other shipping-related charges are non-refundable unless required under Australian Consumer Law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hi@cleanelite.com.au.

 

Australian Consumer Law

Nothing in this policy excludes, limits or replaces your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund where required by law, including where goods have a major failure or fail to meet the consumer guarantees under the Australian Consumer Law.