Shipping & Delivery Policy
At CleanElite, we aim to make your shopping experience as smooth as possible. Please review our shipping information and delivery requirements before placing your order.
1. Shipping Destinations & Costs
We offer FREE standard shipping across Australia and New Zealand on all orders.
All shipping costs are displayed at checkout before completing your purchase.
2. Order Processing
Orders are typically processed and dispatched within 24–48 business hours.
Please allow additional processing time during promotional periods, public holidays and peak shopping seasons.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
3. Delivery Timeframes
Our estimated standard delivery timeframes are:
- Australia: Typically 5–9 business days.
- New Zealand: Typically 5–9 business days.
Delivery timeframes are estimates and may vary depending on your location, courier availability and other circumstances affecting transit.
Please note that these timeframes begin after your order has been processed and dispatched.
4. Courier & Delivery Services
CleanElite works with multiple third-party courier services to fulfil deliveries across Australia and New Zealand.
Depending on your location and shipping requirements, your order may be delivered by different courier providers.
We select the courier service based on available delivery options and logistics requirements.
5. Important – Delivery Address Requirements
Please ensure you provide a complete and accurate residential or business street address when placing your order.
CleanElite uses multiple third-party courier services. Delivery to PO Boxes, Parcel Lockers and Post Office addresses cannot be guaranteed, as not all courier services support these address types.
We strongly recommend using a residential or business street address to avoid potential delivery delays or failed deliveries.
Customers are responsible for ensuring their shipping details are accurate and complete. Please contact us immediately at hi@cleanelite.com.au if you notice an error in your delivery address.
If an incorrect or unsupported address is provided, delivery may be delayed, unsuccessful or the parcel may be returned to sender. Any resulting issues will be assessed on a case-by-case basis, subject to your rights under Australian Consumer Law.
6. Tracking Your Order
Once your order has been dispatched, a tracking confirmation will be sent to the email address provided at checkout.
Please allow some time for tracking information to become active, as courier systems may take 24–48 hours to register the initial tracking update.
You can use the tracking link provided in your shipping confirmation email to follow your parcel's progress.
7. Delayed or Missing Deliveries
Although we work with established courier providers, occasional delivery delays may occur due to circumstances such as:
- Courier network delays or service disruptions.
- Public holidays and peak shopping periods.
- Weather conditions or unforeseen transport disruptions.
- Incorrect or incomplete delivery details.
- Customs processing for applicable international shipments.
If your parcel has not arrived within the estimated delivery timeframe, please contact us at hi@cleanelite.com.au with your order number.
Our team will investigate the tracking information and liaise with the relevant courier where necessary to help resolve the issue.
If an order is confirmed as lost or has not been supplied within the applicable timeframe, we will work with you to resolve the matter in accordance with your rights under Australian Consumer Law.
8. Incorrect Delivery Information
Please double-check your shipping address before completing your purchase.
If you realise that you have entered an incorrect address, contact us as soon as possible. We will do our best to assist with an address correction before your order is dispatched.
Once an order has been handed over to the courier, we cannot guarantee that address changes or delivery redirections will be possible.
9. Contact Us
If you have any questions about shipping, delivery timeframes or your order, our team is here to help.
Email: hi@cleanelite.com.au
Website: www.cleanelite.com.au
We appreciate your patience and thank you for shopping with CleanElite!
Last updated: October 2026