Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
At CleanElite, we strive to provide fast and reliable shipping for all of our customers. Here’s how our shipping process works:
- Processing Time: We aim to process and ship your order within 24-48 hours of purchase. Orders are typically dispatched as quickly as possible to ensure that you receive your items without delay.
- Delivery Time: Once your order has been shipped, you can expect it to arrive within 5-9 business days, depending on your location. However, during busy periods or holidays, delivery times may be longer than usual.
- Shipping Confirmation & Tracking: Once your order has been placed, you will receive a confirmation email. We aim to ship your order within 48 hours, so after this time, return to your confirmation email and click 'View Your Order' for updated shipping updates. If you haven’t received this email within 24 hours of your purchase, please check your inbox (and your spam/junk folder). If you still can't find the email, please contact us at hi@cleanelite.com.au and we'll assist you further.
- Outside Our Control: While we do our best to ensure timely delivery, please note that shipping timeframes are sometimes affected by factors outside of our control, such as courier delays or weather disruptions. We appreciate your understanding and patience in these instances.
If you have any questions or need assistance with your order, don’t hesitate to reach out to our customer support team. We’re here to help!
*Please note: We are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from CleanElite HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE delivery Australia-wide. You can expect your order to arrive within 5-9 business days from the day you place it.
*Please note: Although our courier quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
Yay, time to celebrate – your order is on its way!
After we pass your order to our courier, you can track your order within 48 hours by clicking 'View Your Order' in the order confirmation email.
Haven’t received your order confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although our courier quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with our courier.
*Please note: While we do our best to ensure timely delivery, please note that shipping timeframes are sometimes affected by factors outside of our control, such as courier delays or weather disruptions. We appreciate your understanding and patience in these instances.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you!
Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Product Questions
What makes CleanElite products different from other cleaning solutions?
CleanElite products stand out due to their blend of efficiency, innovation, and eco-friendliness. Our solutions are designed to simplify your cleaning routine with features that make the process easier and more effective. For instance, our products, like the powered cleaning brush, offer adjustable handles and interchangeable brush heads, allowing for effortless cleaning of various surfaces without straining your body.
By focusing on both performance and ease of use, we aim to provide cleaning solutions that not only deliver exceptional results but also enhance your overall cleaning experience.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life?
You can ship any CleanElite product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it’s just us! Our CleanElite products are only available on our online store here in Australia.
Unfortunately, we don't currently offer international shipping.
Where are your products manufactured?
CleanElite is proudly Australian-owned and operated.
Our products are manufactured by trusted international partners and are carefully selected to meet our quality standards before being offered to our customers.
Returns & Exchanges
Do you have a returns policy?
Yes! We offer a 30-Day Money Back Guarantee so you can shop with confidence.
If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.
To be eligible for a return:
- Your return request must be lodged within 30 days of delivery, and the item must be posted back within the timeframe provided by our team.
- The item must not be marked as Final Sale or Non-Returnable at the time of purchase (unless it is faulty).
- Items should be returned in their original packaging and in good condition where possible.
- For change of mind returns, customers are responsible for the cost of return shipping.
- We may ask you to provide photos of the item before it is returned so we can assess its condition.
If your item is faulty, damaged or incorrect, please contact us as soon as possible. We'll work with you to resolve the issue in accordance with Australian Consumer Law, including covering any applicable return shipping costs.
Please note: If you return one item from a bundle, your order will no longer qualify for the bundle discount and your refund will be adjusted accordingly.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Absolutely. We offer a 30-Day Money Back Guarantee because we want you to shop with confidence.
If you've changed your mind, you can return your order within 30 days of receiving it for a refund.
Please note:
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.
- Items must be returned in their original packaging and in good condition where possible.
- If you're returning an item purchased as part of a bundle, your order will no longer qualify for the bundle discount and your refund will be adjusted accordingly.
- Some items may not be eligible for return. Any exclusions will be clearly stated on the product page or at checkout.
If your product arrives damaged, is faulty, or you've received the wrong item, please contact us as soon as possible. We'll work with you to resolve the issue in accordance with Australian Consumer Law, including covering any applicable return shipping costs.
Do your products come with a warranty?
Yes — all CleanElite powered cleaning brushes are backed by our 3-month warranty for your peace of mind.
If your brush develops a manufacturing fault within 3 months of receiving your order, we’ll happily arrange a replacement or repair. Simply contact our support team with your order number and a short description (or photo/video) of the issue so we can assist you quickly.
Please note this warranty covers product defects and electrical faults only. It doesn’t apply to normal wear and tear, accidental damage, misuse, or water damage caused by submerging the main motor unit.
We’re an Australian-owned business and we genuinely stand by the quality of our products — if something isn’t right, we’ll make it right.
Do I have to pay for returns?
If you're returning your order due to a change of mind, you'll be responsible for the cost of return shipping.
If your product is faulty, damaged, or you've received the wrong item, we'll organise the return and cover any applicable return shipping costs.
Simply contact our friendly customer support team, and we'll guide you through the return process.
Please note: Not all items are eligible for return. Any exclusions will be clearly stated on the product page or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 3-7 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.
We also have PayPal! If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too.
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately at hi@cleanelite.com.au with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us or by emailing us at hi@cleanelite.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can.
We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your CleanElite stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to email it to us.
Where are you located?
Our CleanElite HQ is located in Melbourne, Victoria.
*Please note: Our CleanElite HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.